Our Reactive I.T Support Service is designed to respond to developing I.T faults – ensuring that reported issues are dealt with quickly and effectively by our dedicated 24-7 I.T Support desk.

Our Reactive I.T Support includes the following complimentary services:

• On Demand Site Visits (charged hourly)
• I.T Expense Tracking & Monthly Reporting
• I.T Project Execution & Management
• I.T Consultancy & advice
• Site-to-Site Network Security, Management & Systems Monitoring
• 24-hour I.T Emergency Response
• Server & Website Health Checks & Maintenance

Our next level Intermediate I.T Support includes all the features of the Reactive I.T Support service with additional benefits that will further enhance your Business infrastructure with Weekly On-Site Visits, Staff Training, Business critical data backups held off-site, and Dedicated Service Level agreements:

• 9 hours per week On-site visits (divided by daily sessions)
• Weekly Off-site Backups (stored securely off-site)
• Active Directory User & E-mail Account Management
• 12 hours inclusive Remote E-mail & Phone Support
• Unlimited Off-site Hardware repairs
• Unlimited Hardware Security Marking (stencils & paste charged separately)
• On-Site Staff & User Training
• 24 Hour I.T Emergency Response (additional charge outside 9-5)
• I.T Disaster Recovery Planning & Implementation
• Weekly Preventative Maintenance (Servers, PCs, laptops, Printers & Websites)
• Dedicated Service Level Agreement (Guaranteed response times or cash-back)

Our Ultimate I.T Support Service combines all the great features of our Reactive & Premium I.T Support and extends upon them by providing 35 hours inclusive remote support, UNLIMITED Data Restore Service, 24 hour inclusive Emergency Response, out-of hours weekly visits and much more:

• 12 hours per week On-site visits (divided by daily sessions)
• 35 hours inclusive Remote E-mail & Phone Support
• Unlimited Data Restore Service
• I.T Hardware\Software Auditing & Asset Inventory logging
• 24-hour I.T Emergency Response (inclusive)
• Monthly Disaster Recovery Systems tests for Servers, Websites & Data Recovery
• Cash-Back Discounts on our Range of Home & Office PCs
• Provision of loan PCs during repairs to existing hardware
• Tailor-made ‘How to’ user guides
• Management of hardware and software warranty issues
• Extended Hardware Warranty on selected PCs & Parts

  For more information on our extensive range of I.T Services please feel free to contact us by clicking here