21 December 2014
Reactive I.T Support

Our Reactive I.T Support Service is designed to respond to developing I.T faults – ensuring that reported issues are dealt with quickly and effectively by our dedicated 24-7 I.T Support desk.

Our Reactive I.T Support includes the following complimentary services:

  • On Demand Site Visits (charged hourly)
  • I.T Expense Tracking & Monthly Reporting
  • I.T Project Execution & Management
  • I.T Consultancy & advice
  • Site-to-Site Network Security, Management & Systems Monitoring
  • 24-hour I.T Emergency Response
  • Server & Website Health Checks & Maintenance
Premium I.T Support

Our next level Intermediate I.T Support includes all the features of the Reactive I.T Support service with additional benefits that will further enhance your Business infrastructure with Weekly On-Site Visits, Staff Training, Business critical data backups held off-site, and Dedicated Service Level agreements:

  • 9 hours per week On-site visits (divided by daily sessions)
  • Weekly Off-site Backups (stored securely off-site)
  • Active Directory User & E-mail Account Management
  • 12 hours inclusive Remote E-mail & Phone Support
  • Unlimited Off-site Hardware repairs
  • Unlimited Hardware Security Marking (stencils & paste charged separately)
  • On-Site Staff & User Training
  • 24 Hour I.T Emergency Response (additional charge outside 9-5)
  • I.T Disaster Recovery Planning & Implementation
  • Weekly Preventative Maintenance (Servers, PCs, laptops, Printers & Websites)
  • Dedicated Service Level Agreement (Guaranteed response times or cash-back)
Ultimate I.T Support

Our Ultimate I.T Support Service combines all the great features of our Reactive & Premium I.T Support and extends upon them by providing 35 hours inclusive remote support, UNLIMITED Data Restore Service, 24 hour inclusive Emergency Response, out-of hours weekly visits and much more:

  • 12 hours per week On-site visits (divided by daily sessions)
  • 35 hours inclusive Remote E-mail & Phone Support
  • Unlimited Data Restore Service
  • I.T Hardware\Software Auditing & Asset Inventory logging
  • 24-hour I.T Emergency Response (inclusive)
  • Monthly Disaster Recovery Systems tests for Servers, Websites & Data Recovery
  • Cash-Back Discounts on our Range of Home & Office PCs
  • Provision of loan PCs during repairs to existing hardware
  • Tailor-made ‘How to’ user guides
  • Management of hardware and software warranty issues
  • Extended Hardware Warranty on selected PCs & Parts

  For more information on our extensive range of I.T Services please feel free to contact us by clicking here

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